Ausloans Pty Ltd |ABN: 47 131 827 908 Australian Credit Licence: 383999 | 1/33 Ereton Drive, Labrador Qld 4215
What is a credit guide?
A Credit Guide sets out important information about the services that we provide as a licensee broker, any fees and commission payable to us, our responsible lending obligations and our internal and external dispute resolution procedures and how you can access them.
We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent that we are likely to provide credit assistance to you.
What is credit assistance?
We provide credit assistance when we:
How will I pay for the credit assistance provided?
The actual fee depends on the extent of work we need to undertake on your behalf but will not exceed $990 (including GST). The actual amount will be confirmed in the credit proposal we present to you prior to your acceptance of the credit we have obtained. This fee will be payable at the time the funds are released by the credit provider. No fee is charged if you do not accept the credit proposal.We will provide you with a credit quote containing details of our fees and any payments made to us by credit providers before we provide you with credit assistance.What information is required to receive credit assistance?
Before we provide you with credit assistance, we are required to complete a Preliminary Assessment. This preliminary assessment makes enquiries about:
within 21 business days.
Are commissions, fees or other benefits paid to Ausloans Pty Ltd by the credit provider?
When we provide you with credit assistance, we (or our directors, employees and authorised credit representatives) receive commissions from the credit providers involved. We may receive the following commissions when we provide credit assistance to you:
Additional Commission depending on the total volume of business we place with the credit provider.
We can provide, on request, a reasonable estimate of the commission, fees and benefits and how they are calculated.
Are commissions paid by Ausloans Pty Ltd to other parties?
We may pay a referral fee to people or organisations that refer clients to us who receive credit assistance from Ausloans Pty Ltd All amounts paid to the referrer are from Ausloans Pty Ltd’s share of the commission and benefits. You won’t pay any additional amount if we pay a referral fee. A referral fee is only paid to the referrer by Ausloans Pty Ltd on settlement of a loan. We can provide, on request, a reasonable estimate of the commission and how it is calculated.
What is a suitability assessment?
By law, we must not provide you with credit assistance if the credit contract is unsuitable for you. If unsuitable, we cannot:
Suggest or assist you to apply for a particular credit contract with a particular credit provider; or
Suggest or assist you to apply for an increase to the credit limit of a particular credit contract with a particular credit provider, or
Suggest that you remain in your particular credit contract with your particular credit provider.
When is a credit contract or consumer lease unsuitable?
A credit contract or consumer lease will be unsuitable if:
It is likely that you will be unable to comply with the financial obligations under the credit contract; or
It is likely that you could only comply with the financial obligations with substantial hardship (such as having to sell your principal place of residence); or
It is likely that the credit contract will not meet your stated requirements or objectives.
We want to ensure that the credit products you select with us are not unsuitable for your needs. Because of this, it is important that you openly and honestly discuss with us your requirements, objectives, preferences, financial situation and repayment capacity.
The aim is to completely resolve any issues you raise. If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with you can refer your complaint to an independent External Dispute Resolution Scheme. Your Representative belongs to the following external, independent dispute resolution scheme, which can be contacted as follows:
Credit Ombudsman Service Ltd
Case Management Team
C/- Credit Ombudsman Service PO Box A252 SYDNEYSOUTH NSW 1235
A copy of COSL’s dispute resolution policy is available at www.cosl.com.au or by request to your Representative.
What should I do if I have a complaint about the Credit Licensee?
If you have a complaint or concern about the service provided to you by the licensee, please contact their Complaints Resolution Manager. As part of the Internal Dispute Resolution policy they will investigate the matter and endeavour to address it as quickly as possible. You can submit a complaint directly with the Credit Ombudsman Service on the above details.
Complaints Resolution Manager for Ausloans Pty Ltd
1/33 Ereton Drive, Labrador Qld 4215 P:1800 277 768 F:1300 852 884 E: firstname.lastname@example.org
Ph: 1800 138 422
Fax: (02) 9273 8440 Web: www.cosl.com.au
Credit Guide last update: 31.9.13
Aus Loans Pty Ltd
1/33 Ereton Drive,
Labrador Qld 4215
P: 1800 277 768 F: 1300 852 884
Australian Credit Licence Number: 383999
This Quote sets out important information about the services that we provide as a broker.
We are required to provide this Quote to you before we provide any credit assistance to you. We provide “credit assistance” when we:
Suggest or assist you to apply for a particular Finance Lease or Credit Contract with a particular credit provider; or
Suggest you remain in a particular Finance Lease or Credit Contract with a particular credit provider.
Suggest or Assist you to apply for an increase to the credit limit of a particular Finance Lease or Credit Contract with a particular credit provider.
Scope of services
You have requested that we provide you with the credit assistance and other services set out below. The maximum amounts that are payable by you to us in relation to these services are as follows:
|Maximum fee payable to the licensee:||$ 990.00|
|Maximum charges that will be incurred by the licensee:||$ 500.00|